Terms of Service

1. Acceptance of terms

By accessing or using any product, service, or website operated by Impact Analytics Australia Pty Ltd(including impactanalyticsaustralia.com.au, compassndis.com.au, and any associated platforms), you agree to be bound by these Terms of Service and our Privacy Policy.

If you are accessing our platforms on behalf of an organisation, you represent that you have authority to bind that organisation to these terms.

2. Our platforms

Impact Analytics Australia Pty Ltd operates self-service intelligence platforms including HIVE, COMPASS, and MERIDIAN. These platforms provide access to structured data, analytics tools, and AI-assisted insights derived from publicly available government datasets and curated research.

Platform features, pricing, and availability may change at any time. We will provide reasonable notice of significant changes to paying subscribers.

3. Accounts and access

• You must provide accurate information when creating an account
• You are responsible for maintaining the confidentiality of your credentials
• You must notify us immediately of any unauthorised access to your account
• Accounts are for your organisation's internal use only — they may not be shared or resold
• We reserve the right to suspend accounts that violate these terms

4. Acceptable use

You agree to use our platforms only for lawful purposes and in accordance with these terms. You must not:

• Use the platforms in any way that violates Australian law or applicable regulations
• Attempt to gain unauthorised access to any part of the platforms or our infrastructure
• Use automated means to scrape, harvest, or bulk-download data from our platforms
• Reverse engineer, decompile, or attempt to extract the source code of our software
• Resell, redistribute, or sublicense access to our platforms without written permission
• Use our platforms to build a competing product or service
• Transmit viruses, malware, or other malicious code

5. Intellectual property

All content, software, branding, and data structures on our platforms are the intellectual property of Impact Analytics Australia Pty Ltd or our licensors. Nothing in these terms grants you ownership of or licence to our intellectual property beyond what is necessary to use the platforms as intended.

Data sourced from government agencies (NDIA, ABS, AIHW, Fair Work Australia) is published under Commonwealth Open Access Licences. Attribution is maintained within our platforms.

6. Subscriptions and payments

Where our platforms are offered on a paid subscription basis:

• Fees are as published on the relevant platform pricing page at the time of subscription
• Payment is processed by Stripe. We do not store payment card details.
• Subscriptions renew automatically unless cancelled before the renewal date
• All prices are in Australian dollars (AUD) and inclusive of GST unless otherwise stated
• Refunds are assessed on a case-by-case basis — contact us within 7 days of a charge if you believe an error has occurred

7. No financial or investment advice

8. Data accuracy

Our platforms draw on publicly available government datasets which are updated quarterly. While we take reasonable care to ensure data accuracy, we do not warrant that information is complete, current, or error-free. Government data sources may have inherent limitations, delays, or definitional changes that affect outputs.

AI-generated synthesis (including HIVE responses) is designed to assist research and should be verified against primary sources before being relied upon for significant decisions.

9. Limitation of liability

To the maximum extent permitted by Australian law:

• Our platforms are provided "as is" without warranties of any kind
• We are not liable for any indirect, incidental, special, or consequential loss arising from your use of our platforms
• Our total liability to you in any 12-month period is limited to the fees you paid us in that period

Nothing in these terms excludes liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be excluded under Australian consumer law (including the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

10. Service availability

We aim to maintain high platform availability but do not guarantee uninterrupted access. We may perform maintenance, upgrades, or emergency work that temporarily affects availability. We will provide reasonable advance notice of planned downtime where possible.

11. Termination

You may cancel your account at any time by contacting us at sunny@impactanalyticsaustralia.com.au.

We may suspend or terminate your access immediately if you breach these terms, engage in fraudulent activity, or if required by law. Upon termination, your right to use the platforms ceases.

12. Changes to these terms

We may update these Terms from time to time. We will provide at least 14 days' notice to registered users before material changes take effect. Continued use after the effective date constitutes acceptance of the updated terms.

13. Governing law

These terms are governed by the laws of New South Wales, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales for any disputes arising under these terms.

14. Contact